PRIVACY POLICY
Last updated: March 1, 2026Hermes Inc. ("Hermes," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform and services. By using Hermes, you consent to the data practices described in this policy.
1. INFORMATION WE COLLECT
We collect information you provide directly, including: name, email address, billing information, and account credentials when you register. We also collect content you upload or generate through the Services, including prompts, inputs, and creative outputs. We automatically collect technical data such as IP address, browser type, device information, operating system, and usage patterns. We use cookies and similar tracking technologies to collect browsing data and preferences. We may receive information from third-party services you connect to your Hermes account, such as OAuth providers, cloud storage integrations, and team collaboration tools.
2. HOW WE USE YOUR DATA
We use your information to: (a) provide, maintain, and improve the Services; (b) process transactions and send related notifications; (c) personalize your experience and deliver relevant content; (d) train and improve our AI models using anonymized and aggregated data; (e) detect, prevent, and address technical issues and security threats. We may use your email address to send service updates, product announcements, and marketing communications. You can opt out of marketing emails at any time through your account settings or by clicking the unsubscribe link in any email.
3. COOKIES & TRACKING
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Essential cookies are required for the Services to function and cannot be disabled. Analytics cookies help us understand how visitors interact with the platform. Performance cookies monitor and optimize service delivery. Marketing cookies may be used to deliver relevant advertisements across platforms. You can manage your cookie preferences through your browser settings or our cookie consent manager. For detailed information about the cookies we use, please refer to our Cookie Policy.
4. THIRD-PARTY SHARING
We do not sell your personal information. We may share data with: (a) service providers who assist in operating the platform, including cloud hosting, payment processing, and analytics; (b) business partners for integrated features you choose to enable; (c) law enforcement when required by law or to protect our rights. All third-party service providers are contractually obligated to maintain the confidentiality and security of your data. We conduct regular audits of our third-party partners to ensure compliance with our privacy standards.
5. YOUR RIGHTS & CHOICES
Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict certain processing activities; data portability; and withdraw consent at any time. To exercise these rights, contact us at privacy@hermes.do or use the privacy controls in your account settings. We will respond to verified requests within 30 days. We will not discriminate against you for exercising your privacy rights.
6. CONTACT US
If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@hermes.do. You may also write to us at: Hermes Inc., 548 Market St, Suite 92100, San Francisco, CA 94104. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.